Train all members of Manasa Health Center’s workforce, including owners and managers, on the organization’s policies and procedures to comply with the HIPAA Privacy and Security Rules,.Develop, maintain, and revise its written policies and procedures to comply with the HIPAA Privacy Rule,.In addition to the monetary settlement, Manasa Health Center will undertake a corrective action plan that will be monitored for two years by OCR to ensure compliance with the HIPAA Privacy Rule. The corrective action plan includes the following steps: OCR’s investigation also found that Manasa Health Center failed to implement HIPAA Privacy policies and procedures. In addition to the patient who filed the complaint, OCR’s investigation found that Manasa Health Center impermissibly disclosed the protected health information of three other patients in response to their negative online reviews. OCR opened an investigation in response to a complaint by a patient alleging that Manasa Health Center posted a response to the patient’s negative online review that included specific information regarding the individual’s diagnosis and treatment of their mental health condition. OCR will investigate and take action when we learn of such impermissible disclosures, no matter how large or small the organization.”

Simply put, this is not allowed,” said OCR Director Melanie Fontes Rainer. “The HIPAA Privacy Rule expressly protects patients from this type of activity, which is a clear violation of both patient trust and the law. “OCR continues to receive complaints about health care providers disclosing their patients’ protected health information on social media or on the internet in response to negative reviews. Manasa Health Center paid $30,000 to OCR and agreed to implement a corrective action plan to resolve these potential violations. Following an OCR investigation, potential violations of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule include impermissible disclosures of patient protected health information in response to negative online reviews, and failure to implement policies and procedures with respect to protected health information. The settlement resolves a complaint received by OCR in April 2020, alleging that Manasa Health Center impermissibly disclosed the protected health information of a patient when the entity posted a response to the patient’s negative online review. Department of Health and Human Services (HHS), Office for Civil Rights (OCR) announces a settlement with Manasa Health Center, LLC, a health care provider in New Jersey that provides adult and child psychiatric services. New Jersey psychiatry practice pays $30,000 to settle complaint about impermissible disclosure of protected health information by disclosing this information in online review

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